Pokémon Store UK – Frequently Asked Questions

Are your Pokémon cards genuine?

Yes. All Pokémon cards sold by Pokémon Store UK are 100% genuine and officially licensed Pokémon Trading Card Game products. We source all stock exclusively from trusted UK and European distributors and never sell counterfeit, resealed, or unauthorised items.

Where is Pokémon Store UK based?

Pokémon Store UK is a UK-based business operating from Crawley, West Sussex. All orders are dispatched from within the United Kingdom.

Do you offer free UK shipping?

Yes. We offer FREE UK shipping on all orders over £30. Orders under £30 are charged at our standard UK shipping rate, which is clearly shown at checkout.

How long does delivery take?

Orders are dispatched promptly from the UK. Delivery times depend on the shipping option selected at checkout, but most UK orders arrive within the estimated timeframe provided during purchase.

How are Pokémon cards packaged?

All Pokémon cards are securely packaged to protect them during transit. Sealed products remain factory sealed, and single cards are protected to maintain their condition.

Do you accept returns?

Yes. If you need to return an item, please visit our Returns & Refunds page for full details on eligibility and how to start a return.

How can I contact Pokémon Store UK?

If you have any questions about our products, shipping, or your order, please contact us via our Contact page. Our UK-based support team is always happy to help.